Phoenix Care At Home Limited

Braunton, EX33 · Established 12/0 · Operated by Phoenix Care at Home Ltd

A CQC-regulated home-care provider serving Braunton, registered since 12/0. Rated Good at its most recent CQC inspection (Jun 2022).

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What the CQC found

The five questions inspectors ask, and how Phoenix scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

In their own words: what inspectors said

“Flexible support outside commissioned hours, including night call-outs and emergency assistance”
CQC inspection report, Oct 2022

“Responsive medicines management, including arranging online prescription delivery when local chemist had issues”
CQC inspection report, Oct 2022

“People valued as partners — one person designed the satisfaction survey, another contributed to manual handling training”
CQC inspection report, Oct 2022

Inspection history

The trajectory matters as much as the latest rating.

Oct 2022
Good
Phoenix Care At Home Limited was rated Good overall with an Outstanding rating for Caring, providing exceptionally compassionate, person-centred domiciliary care to 18 people. The Responsive rating dropped from Outstanding to Good, but no breaches or failure t…
Oct 2021
Not rated
Jul 2019
Not rated
Mar 2014
Not rated
Jan 2013
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Phoenix does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at EX33 1EE in Braunton. Service area not formally published; we recommend asking the agency directly when requesting a quote.

EX33

Comparable agencies nearby

Braunton Care Limited

Good0.2 km awayDevon

Registered manager: Joyce, Helen

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