Operated by Phoenix Care at Home Ltd

Phoenix Care At Home Limited

GoodRated 10 Jun 2022Home care · Braunton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Oct 2022
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note6 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Oct 2022
Staff support: induction, training, skills and experience
Note6 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note6 Oct 2022
Flexible support outside commissioned hours, including night call-outs and emergency assistance
Note6 Oct 2022
Responsive medicines management, including arranging online prescription delivery when local chemist had issues
Note6 Oct 2022
People valued as partners — one person designed the satisfaction survey, another contributed to manual handling training
Note6 Oct 2022
Open, hands-on management team with 24/7 on-call system and supportive culture for staff
Note6 Oct 2022
Effective infection control measures during the pandemic, including staff minimising personal contacts
Note

Note6 Oct 2022
Improving care quality in response to complaints or concerns
Note6 Oct 2022
Meeting people's communication needs
Note6 Oct 2022
End of life care and support
Note6 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note6 Oct 2022
Supporting people to develop and maintain relationships to avoid social isolation; interests and activities

Note6 Oct 2022
Working in partnership with others
Note6 Oct 2022
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note6 Oct 2022
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; duty of candour
Note6 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Comparable agencies nearby

Good0.2 km awayDevon

Registered manager: Joyce, Helen

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