Operated by Dimensions (UK) Limited

Dimensions South Yorkshire (South) Domiciliary Care Office

GoodRated 3 Aug 2023Home care · Sheffield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note8 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note8 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note8 Mar 2023
Supporting people to live healthier lives, access healthcare services and support
Note8 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note8 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Mar 2023
Staff support: induction, training, skills and experience
Note8 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Mar 2023
Staff and management shared a vision of continuous improvement and responded positively to feedback during the inspection.
Note8 Mar 2023
Medicines and records were audited frequently and the service followed STOMP principles.
Note8 Mar 2023
The provider worked closely with external healthcare professionals, incorporating their guidance into care plans.
Note8 Mar 2023
Care plans contained detailed communication assessments including idiosyncratic gestures, signs and symbols, reflecting the Accessible Information Standard.
Note8 Mar 2023
People were supported to access a wide range of community activities, employment, and social events, actively avoiding social isolation.
Note

Note8 Mar 2023
Improving care quality in response to complaints or concerns
Note8 Mar 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note8 Mar 2023
Meeting people's communication needs
Note8 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Mar 2023
Preventing and controlling infection
Note8 Mar 2023
Using medicines safely
Note8 Mar 2023
Staffing and recruitment
Note8 Mar 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note8 Mar 2023
Systems and processes to safeguard people from the risk of abuse

Note8 Mar 2023
Working in partnership with others
Note8 Mar 2023
Engaging and involving people using the service, the public and staff
Note8 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care
Note8 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info