Operated by Dimensions (UK) Limited

Dimensions South Hampshire Domiciliary Care Office

Requires improvementRated 15/07/2022Home care · New Milton

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note22 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jul 2022
Supporting people to live healthier lives, access healthcare services and support
Note22 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jul 2022
Staff support: induction, training, skills and experience
Note22 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Jul 2022
Ensuring consent to care and treatment in line with law and guidance

Note22 Jul 2022
Open and transparent culture with duty of candour policy; significant events notified to CQC appropriately.
Note22 Jul 2022
Accessible information in pictorial and easy-read formats was available for people with communication needs.
Note22 Jul 2022
People were supported to access healthcare services and specialist support in the community in a joined-up way.
Note22 Jul 2022
Staff received a supportive induction, regular supervision and appraisal, and largely up-to-date mandatory training.
Note22 Jul 2022
Person-centred, individualised care plans supported people to access community activities, pursue interests, and maintain relationships.
Note

Note22 Jul 2022
End of life care and support
Note22 Jul 2022
Improving care quality in response to complaints or concerns
Note22 Jul 2022
Supporting people to develop and maintain relationships and take part in activities
Note22 Jul 2022
Meeting people's communication needs
Note22 Jul 2022
Planning personalised care to ensure people have choice and control

Note22 Jul 2022
Learning lessons when things go wrong
Note22 Jul 2022
Preventing and controlling infection
Note22 Jul 2022
Staffing and recruitment
Note22 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note22 Jul 2022
Assessing risk, safety monitoring and management
Note22 Jul 2022
Using medicines safely

Note22 Jul 2022
How the provider understands and acts on the duty of candour
Note22 Jul 2022
Engaging and involving people using the service, the public and staff
Note22 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Jul 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info