Operated by Your TL Homecare Ltd

Your TL Homecare

Requires improvementRated 11 Nov 2022Home care · Bedford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity; dignity and independence

Note1 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Dec 2022
Staff working with other agencies; supporting people to live healthier lives
Note1 Dec 2022
Staff support: induction, training, skills and experience
Note1 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Dec 2022
The registered manager was described as approachable, supportive and conducted spot checks and review visits.
Note1 Dec 2022
A complaints policy and log were in place and people felt confident raising concerns.
Note1 Dec 2022
People and relatives described care as kind, respectful and person-centred, promoting independence.
Note1 Dec 2022
Staff always sought consent when providing care, in line with Mental Capacity Act principles.
Note1 Dec 2022
People were supported to access health professionals promptly when needs changed.
Note1 Dec 2022

Note1 Dec 2022
End of life care and support
Note1 Dec 2022
Improving care quality in response to complaints or concerns
Note1 Dec 2022
Meeting people's communication needs
Note1 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Dec 2022
Working in partnership with others
Note1 Dec 2022
Continuous learning and improving care
Note1 Dec 2022
Engaging and involving people using the service, the public and staff
Note1 Dec 2022
Managers and staff being clear about their roles; quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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