Glorylilly Care Limited

GoodRated 11 Oct 2022Home care · Truro

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note10 Nov 2022
Innovative adjustments for people with disabilities, e.g. large-print cooking instructions and electric magnifier provided to a partially sighted person.
Note10 Nov 2022
End of life care plans in place and staff trained to deliver compassionate end of life support.
Note10 Nov 2022
Positive staff culture with high retention; staff described it as 'the best job I've had for a long time.'
Note10 Nov 2022
Effective quality assurance system with audits, action plans and prompt follow-up on identified improvements.
Note10 Nov 2022
Responsive registered manager visited people frequently, went above and beyond, and was described as deeply caring and empathetic.
Note10 Nov 2022
Care plans were personalised, detailing preferences, communication needs and independence goals.
Note10 Nov 2022
Staff received role-relevant training including induction with shadowing, and regular supervisions found useful.
Note10 Nov 2022
Medicines administered safely with MAR records checked by the registered manager and staff competency assessed.
Note10 Nov 2022
Robust recruitment practices with appropriate pre-employment checks in place.
Note10 Nov 2022
Staff knowledgeable about safeguarding responsibilities and up to date with training; people confirmed they felt safe.