Operated by Routes Healthcare (North) Limited

Routes Healthcare Wirral

GoodRated 7 May 2023Home care · Wirral

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jul 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Jul 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Jul 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jul 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note5 Jul 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jul 2023
Staff support: induction, training, skills and experience
Note5 Jul 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Jul 2023
Ensuring consent to care and treatment in line with law and guidance

Note5 Jul 2023
Staff felt well supported with regular supervisions, appraisals and community observations.
Note5 Jul 2023
Effective governance including audits, compliance reviews, and regular staff meetings.
Note5 Jul 2023
Positive leadership culture with a proactive manager who had already identified most inspection issues and created action plans.
Note5 Jul 2023
People were treated with dignity, kindness and respect, with staff promoting independence.
Note5 Jul 2023
Person-centred care plans co-created with people and relatives, reflecting individual choices and preferences.
Note5 Jul 2023

Note5 Jul 2023
End of life care and support
Note5 Jul 2023
Improving care quality in response to complaints or concerns
Note5 Jul 2023
Meeting people's communication needs
Note5 Jul 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Jul 2023
Learning lessons when things go wrong
Note5 Jul 2023
Preventing and controlling infection
Note5 Jul 2023
Staffing and recruitment
Note5 Jul 2023
Systems and processes to safeguard people from the risk of abuse
Note5 Jul 2023
Assessing risk, safety monitoring and management; Using medicines safely

Note5 Jul 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note5 Jul 2023
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
Note5 Jul 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note5 Jul 2023
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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