Oasis Plus Care Services Ltd

GoodRated 22/06/2023Home care · Morden

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

26 findings

Note22 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note22 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note22 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note22 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Jun 2023
Supporting people to live healthier lives, access healthcare services and support
Note22 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note22 Jun 2023
Staff support: induction, training, skills and experience

Note22 Jun 2023
Range of audits in place covering care records and staff support to maintain quality.
Note22 Jun 2023
Registered manager experienced, transparent and engaged; person stated 'It is very well managed indeed.'
Note22 Jun 2023
Personalised care planning reflecting individual background, preferences and complex needs.
Note22 Jun 2023
Person described care as 'exemplary' with staff going 'above and beyond the call of duty.'
Note22 Jun 2023
Consistency of care from a small number of staff who knew the person well, fostering good relationships.
Note22 Jun 2023

Note22 Jun 2023
End of life care and support
Note22 Jun 2023
Improving care quality in response to complaints or concerns
Note22 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note22 Jun 2023
Meeting people's communication needs

Note22 Jun 2023
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note22 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note22 Jun 2023
Preventing and controlling infection
Note22 Jun 2023
Staffing and recruitment
Note22 Jun 2023
Using medicines safely

Note22 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note22 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info