Operated by East Sussex County Council

East Sussex Community Support Service

GoodRated 12 Jul 2022Home care · Eastbourne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note7 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Dec 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note7 Dec 2022
Supporting people to live healthier lives, access healthcare services and support; Staff working with other agencies
Note7 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Dec 2022
Staff support: induction, training, skills and experience
Note7 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Dec 2022
Quality assurance systems including compliance audits and continuous improvement plans in place
Note7 Dec 2022
Effective partnership working with MDT including PBS team, community learning disability team, GP and OT
Note7 Dec 2022
Staff supported to develop professionally with senior and champion roles, career progression and extensive training
Note7 Dec 2022
New management structure with two registered managers provided clear leadership and improved staff morale
Note7 Dec 2022
Comprehensive communication support including Makaton, easy read materials, pictures and tailored interaction styles
Note

Note7 Dec 2022
End of life care and support
Note7 Dec 2022
Improving care quality in response to complaints or concerns
Note7 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation; activities
Note7 Dec 2022
Meeting people's communication needs
Note7 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Dec 2022
Preventing and controlling infection
Note7 Dec 2022
Using medicines safely
Note7 Dec 2022
Staffing and recruitment
Note7 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note7 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note7 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Dec 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; duty of candour

Source: CQC inspection reports under the Open Government Licence v3.0.

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