Operated by Pro Healthcare Services Limited

Pro Healthcare Services

Requires improvementRated 29/03/2023Home care · Leeds

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Apr 2023
Staff working with other agencies; Supporting people to eat and drink; Supporting people to access healthcare
Note13 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note13 Apr 2023
Staff support: induction, training, skills and experience

Note13 Apr 2023
Infection control training was in place and PPE supply was reported as adequate.
Note13 Apr 2023
Registered manager understood and could evidence application of the duty of candour.
Note13 Apr 2023
End of life care plans were in place and staff were trained in end of life care.
Note13 Apr 2023
Staff worked closely with other professionals including OTs, district nurses, case managers and GPs.
Note13 Apr 2023
Care plans were detailed, identifying communication needs, preferences, routines and equality characteristics.
Note13 Apr 2023

Note13 Apr 2023
Improving care quality in response to complaints or concerns; End of life care and support
Note13 Apr 2023
Meeting people's communication needs
Note13 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Apr 2023
Preventing and controlling infection
Note13 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note13 Apr 2023
Assessing risk, safety monitoring and management; Lessons learnt when things go wrong
Note13 Apr 2023
Monitoring late or missed calls
Note13 Apr 2023
Staffing and recruitment

Note13 Apr 2023
Working in partnership with others; Duty of candour
Note13 Apr 2023
Engaging and involving people using the service, the public and staff; Promoting a positive culture
Note13 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info