Operated by Innovate Complex Care Services Ltd

Innovate Complex Care Services

GoodRated 10 Nov 2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note11 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note11 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note11 Oct 2023
Supporting people to express their views and be involved in making decisions about their care

Note11 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note11 Oct 2023
Supporting people to live healthier lives, access healthcare services and support
Note11 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note11 Oct 2023
Staff support, training, skills and experience
Note11 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note11 Oct 2023
Effective multi-disciplinary working with health, social care and education professionals
Note11 Oct 2023
Care plans personalised and person-centred, developed with people and regularly reviewed
Note11 Oct 2023
Positive staff culture with employee recognition schemes and staff proud to work for the service
Note11 Oct 2023
Staff champions system developed to embed specialist knowledge across the team
Note11 Oct 2023
Strong feedback mechanisms including weekly manager calls, video calls, online questionnaires and monthly meetings

Note11 Oct 2023
End of life care and support
Note11 Oct 2023
Improving care quality in response to complaints or concerns
Note11 Oct 2023
Meeting people's communication needs
Note11 Oct 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note11 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note11 Oct 2023
Learning lessons when things go wrong
Note11 Oct 2023
Preventing and controlling infection
Note11 Oct 2023
Assessing risk, safety monitoring and management
Note11 Oct 2023
Staffing and recruitment
Note11 Oct 2023
Using medicines safely
Note11 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note11 Oct 2023
Working in partnership with others
Note11 Oct 2023
How the provider understands and acts on the duty of candour
Note11 Oct 2023
Continuous learning and improving care
Note11 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note11 Oct 2023
Engaging and involving people using the service, the public and staff
Note11 Oct 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements