Caafi Health Care Limited

GoodRated 2 Sept 2023Home care · Bristol

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note9 Feb 2023
Staff supported to complete the Care Certificate and received regular supervision approximately every 6 weeks.
Note9 Feb 2023
Strong multi-agency communication, with a social care professional commending the service's partnership working.
Note9 Feb 2023
Open and honest registered manager with accessible leadership and a clear mission focused on integrity, kindness and respect.
Note9 Feb 2023
Person-centred care plans containing life histories, communication needs, and individual preferences.
Note9 Feb 2023
Positive outcomes observed by professionals, including improved presentation and acceptance of care from previously reluctant service users.
Note9 Feb 2023
Staff received training in safeguarding, medicines administration, infection control, moving and handling, and equality and diversity.
Note9 Feb 2023
People were supported by enough staff with appropriate DBS checks and risk assessments in place prior to working with vulnerable people.
minorcare_planning9 Feb 2023
one person's care plan stated they lacked capacity. Whilst discussing this with the registered manager they confirmed this was not the case.