Caring@Home Ltd

Requires improvementRated 31/12/2022Home care · Swindon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note31 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note31 Dec 2022
Supporting people to express their views and be involved in making decisions about their care

Note31 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note31 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note31 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note31 Dec 2022
Staff support: induction, training, skills and experience
Note31 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 Dec 2022
The management team worked with healthcare services, safeguarding teams, and local authority commissioners.
Note31 Dec 2022
Staff felt supported by management and spoke positively about leadership.
Note31 Dec 2022
The service had systems to record and investigate complaints and end-of-life care procedures were in place.
Note31 Dec 2022
People's individual communication needs were assessed and recorded.
Note31 Dec 2022
Staff completed induction linked to the Care Certificate and received ongoing relevant training.
Note31 Dec 2022

Note31 Dec 2022
End-of-life care and support
Note31 Dec 2022
Improving care quality in response to complaints or concerns
Note31 Dec 2022
Meeting people's communication needs
Note31 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note31 Dec 2022
Learning lessons when things go wrong
Note31 Dec 2022
Preventing and controlling infection
Note31 Dec 2022
Using medicines safely
Note31 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note31 Dec 2022
Staffing and recruitment
Note31 Dec 2022
Assessing risk, safety monitoring and management

Note31 Dec 2022
Continuous learning and improving care; Working in partnership with others
Note31 Dec 2022
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note31 Dec 2022
How the provider understands and acts on the duty of candour
Note31 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note31 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements