Operated by Touchheart Healthcare Ltd

Touchheart Healthcare Main Office

GoodRated 13/06/2023Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note13 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Jun 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note13 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 Jun 2023
Staff support: induction, training, skills and experience
Note13 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 Jun 2023
Regular audits, spot checks and quality assurance systems in place
Note13 Jun 2023
Effective safeguarding processes with staff demonstrating clear knowledge of procedures
Note13 Jun 2023
Consistent care staff and responsive office communication valued by people and relatives
Note13 Jun 2023
Open and inclusive culture with strong registered manager leadership and responsive action to feedback
Note13 Jun 2023
Staff well trained with comprehensive induction, shadow shifts and regular supervision
Note13 Jun 2023

Note13 Jun 2023
End of life care and support
Note13 Jun 2023
Improving care quality in response to complaints or concerns
Note13 Jun 2023
Meeting people's communication needs
Note13 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 Jun 2023
Preventing and controlling infection
Note13 Jun 2023
Using medicines safely
Note13 Jun 2023
Staffing and recruitment
Note13 Jun 2023
Systems and processes to safeguard people from the risk of abuse; learning lessons when things go wrong
Note13 Jun 2023
Assessing risk, safety monitoring and management

Note13 Jun 2023
How the provider understands and acts on the duty of candour
Note13 Jun 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note13 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note13 Jun 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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