MF Healthcare Limited

Requires improvementRated 24/03/2023Home care · Wisbech

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Apr 2023
Staff working with other agencies; supporting people to live healthier lives
Note7 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Apr 2023
Staff support: induction, training, skills and experience
Note7 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note7 Apr 2023
Ensuring consent to care and treatment in line with law and guidance

Note7 Apr 2023
Systems and processes in place to manage and follow up on accidents and incidents
Note7 Apr 2023
Good practice noted around positive behaviour support and catheter care
Note7 Apr 2023
The registered manager was described as approachable, supportive and on the ball
Note7 Apr 2023
People and relatives were involved in assessments, planning and review of care
Note7 Apr 2023
Staff treated people with kindness, compassion, dignity and respect
Note7 Apr 2023
Care plans were person-centred and included details about ethnicity, faith and culture

Note7 Apr 2023
End of life care and support
Note7 Apr 2023
Improving care quality in response to complaints or concerns
Note7 Apr 2023
Planning personalised care to ensure people have choice and control
Note7 Apr 2023
Meeting people's communication needs

Note7 Apr 2023
Working in partnership with others
Note7 Apr 2023
Engaging and involving people using the service; continuous learning and improving care
Note7 Apr 2023
How the provider understands and acts on the duty of candour
Note7 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements