Assured Care Services (MK) Ltd

GoodRated 16/07/2022Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Jul 2022
Staff working with other agencies; supporting people to access healthcare
Note16 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 Jul 2022
Staff support: induction, training, skills and experience

Note16 Jul 2022
Audits, spot checks and surveys used to monitor quality
Note16 Jul 2022
Registered manager promoted an open, inclusive and empowering culture and understood duty of candour
Note16 Jul 2022
Personalised care including respect for religious practices (e.g. arranging mosque attendance)
Note16 Jul 2022
Staff treated people with dignity, respect and promoted independence
Note16 Jul 2022
Service worked within the principles of the Mental Capacity Act
Note16 Jul 2022
Staff received induction and training including manual handling, infection control and personal care

Note16 Jul 2022
Improving care quality in response to complaints or concerns
Note16 Jul 2022
Meeting people's communication needs
Note16 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Jul 2022
Preventing and controlling infection
Note16 Jul 2022
Using medicines safely
Note16 Jul 2022
Learning lessons when things go wrong
Note16 Jul 2022
Staffing and recruitment
Note16 Jul 2022
Assessing risk, safety monitoring and management
Note16 Jul 2022
Systems and processes to safeguard people from the risk of abuse

Note16 Jul 2022
Working in partnership with others
Note16 Jul 2022
Engaging and involving people, public and staff
Note16 Jul 2022
Managers and staff understanding roles, quality, risks and regulatory requirements
Note16 Jul 2022
Duty of candour and information sharing
Note16 Jul 2022
Continuous learning and improving care; promoting a positive person-centred culture