Flexi Coventry Limited

GoodRated 22/06/2022Home care · Coventry

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note22 Jun 2022
Ensuring consent to care and treatment in line with law and guidance
Note22 Jun 2022
Supporting people to eat and drink enough; working with other agencies; accessing healthcare services
Note22 Jun 2022
Staff support: induction, training, skills and experience
Note22 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note22 Jun 2022
Effective working relationships with other professionals including GPs and specialist nurses
Note22 Jun 2022
Clear management structure with good managerial and provider oversight; on-call duty manager available out of hours
Note22 Jun 2022
Proactive approach to risk reduction with monthly analysis of accidents, incidents and complaints
Note22 Jun 2022
Registered manager demonstrated good understanding of the Accessible Information Standard with information available in different formats and languages
Note22 Jun 2022
Staff promoted people's independence, dignity and privacy; described as 'kind and respectful'
Note

Note22 Jun 2022
Improving care quality in response to complaints or concerns
Note22 Jun 2022
Supporting people to develop and maintain relationships and follow interests
Note22 Jun 2022
Meeting people's communication needs
Note22 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jun 2022
Learning lessons when things go wrong
Note22 Jun 2022
Preventing and controlling infection
Note22 Jun 2022
Using medicines safely
Note22 Jun 2022
Staffing and recruitment
Note22 Jun 2022
Assessing risk, safety monitoring and management
Note22 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Jun 2022
Continuous learning and improving care; working in partnership with others
Note22 Jun 2022
Managers and staff clear about roles; understanding quality performance, risks and duty of candour
Note22 Jun 2022
Promoting a positive person-centred culture; engaging and involving people, public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info