Abbie Udall Associates Limited

GoodRated 1 Jun 2023Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note6 Jan 2023
Staff recruitment was safe, including DBS checks and employment history reviews.
Note6 Jan 2023
Person's communication needs were well met, with support from a speech and language therapist.
Note6 Jan 2023
Strong multi-disciplinary team working, with MDT professionals involved in and made aware of support plans.
Note6 Jan 2023
Effective governance processes including regular audits of support plans, daily notes and risk assessments.
Note6 Jan 2023
Registered manager was visible, approachable and acted immediately on feedback given during inspection.
Note6 Jan 2023
Staff treated people with dignity, respect and kindness, using positive and respectful language.
Note6 Jan 2023
Care and support plans were personalised, holistic, strengths-based and reflected needs and aspirations.
Note6 Jan 2023
Staff focused on people's strengths and promoted independence, supporting meaningful everyday life.
minorcare_planning6 Jan 2023
Medicines were managed safely. People received their medicines as prescribed however; the support plan didn't reflect the person's needs.