Operated by Classic Care Homes (Devon) Limited

Pottles Court

OutstandingRated 19/12/2017Home care · Exminster

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Outstanding

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Oct 2021
End of life care was delivered compassionately with documented wishes, structured planning and strong professional partnerships.
Note30 Oct 2021
People's relationships, values and cherished objects were respected and incorporated into care plans.
Note30 Oct 2021
Staff demonstrated outstanding knowledge of individuals, using personal history and communication cues to provide dignified, compassionate care.

Note30 Oct 2021
Staff received formal supervision and informal support; new staff were well inducted and assessed during probation.
Note30 Oct 2021
Nutrition and hydration were well supported with kitchen and care staff collaborating on individual preferences.
Note30 Oct 2021
People were supported to access healthcare services with timely referrals and good professional communication.
Note30 Oct 2021
MCA and DoLS responsibilities were understood and applied correctly with appropriate applications made.
Note30 Oct 2021
Staff were trained across a range of subjects and practice was observed to ensure competence.

Note30 Oct 2021
Consistent, stable staff team with good multi-disciplinary health professional relationships and timely referrals.
Note30 Oct 2021
Effective MCA and DoLS compliance with best interest decision-making well documented.
Note30 Oct 2021
Culture of openness with regular residents and guests meetings, staff engagement, apprenticeships, and transparent communication via blogs and noticeboards.
Note30 Oct 2021
Rich activity programme tailored to individual interests, promoting reminiscence, social engagement and quality of life.
Note30 Oct 2021
Exceptional leadership with provider actively engaged in national and local improvement initiatives, peer review groups, and research partnerships including the University of Exeter.

Note30 Oct 2021
Complaints were logged, responded to and audited with an appropriate action trail.
Note30 Oct 2021
A wide range of activities were offered tailored to individual interests, promoting engagement and quality of life.
Note30 Oct 2021
Care plans were personalised, up to date and developed in conjunction with people and their families.

Note30 Oct 2021
Staffing levels met people's needs and were adjusted to reflect changing needs including end of life care.
Note30 Oct 2021
Staff knew their safeguarding responsibilities and how to report abuse or poor practice.
Note30 Oct 2021
Medicines were well managed with safe storage, trained staff and competency assessments.
Note30 Oct 2021
Risks to people were assessed and managed with appropriate guidance and equipment in place.
Note30 Oct 2021
Recruitment practices were robust and staff suitability was assured through DBS checks and references.

Note30 Oct 2021
Open culture with regular resident and guest meetings, staff engagement and transparent communication.
Note30 Oct 2021
Robust audit systems monitored medicines, falls, equipment and staff practice with timely action taken.
Note30 Oct 2021
Service engaged in national and local improvement initiatives, peer review and research partnerships.
Note30 Oct 2021
Provider and management acted as visible role models promoting a compassionate, values-driven culture.

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info