Supportive Care Services Ltd

InadequateRated 16/01/2026Home care · Birmingham

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note24 May 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note24 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note24 May 2023
Respecting and promoting people's privacy, dignity and independence

Note24 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note24 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note24 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note24 May 2023
Staff support: induction, training, skills and experience

Note24 May 2023
The provider was open and receptive to concerns identified during inspection and began making improvements immediately, including improving recruitment records.
Note24 May 2023
People and relatives said they felt safe with the care provided and felt able to speak with the provider.
Note24 May 2023
The provider employed staff reflective of people's cultural and religious backgrounds, with relatives reporting culturally sensitive care.
Note24 May 2023
Staff had completed training in infection control and the registered manager was aware of current government guidance.
Note24 May 2023
Relatives reported no late or shortened calls and said they had regular staff, helping with consistency of care.
moderate

Note24 May 2023
Meeting people's communication needs
Note24 May 2023
Improving care quality in response to complaints or concerns
Note24 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 May 2023
Learning lessons when things go wrong
Note24 May 2023
Systems and processes to safeguard people from the risk of abuse
Note24 May 2023
Preventing and controlling infection
Note24 May 2023
Staffing and recruitment
Note24 May 2023
Using medicines safely
Note24 May 2023
Assessing risk, safety monitoring and management

Note24 May 2023
Working in partnership with others
Note24 May 2023
Engaging and involving people using the service, the public and staff
Note24 May 2023
Continuous learning and improving care
Note24 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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