Operated by JSS Homecare Ltd

JSS Homecare Limited T/S Nurses Group Homecare

GoodRated 5 Jul 2024Home care · Yeovil

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note19 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note19 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note19 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note19 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note19 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note19 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note19 Jan 2023
Staff support: induction, training, skills and experience

Note19 Jan 2023
The provider worked in partnership with the local authority and other healthcare professionals.
Note19 Jan 2023
Infection control procedures and PPE were in place to protect people from COVID-19 risks.
Note19 Jan 2023
The provider was open to feedback and began actioning improvements during the inspection.
Note19 Jan 2023
People's communication needs were assessed and detailed in their care plans.
Note19 Jan 2023
People were treated with dignity and respect, and their independence was promoted.
Note19 Jan 2023

Note19 Jan 2023
End of life care and support
Note19 Jan 2023
Improving care quality in response to complaints or concerns
Note19 Jan 2023
Meeting people's communication needs
Note19 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note19 Jan 2023
Learning lessons when things go wrong
Note19 Jan 2023
Using medicines safely
Note19 Jan 2023
Staffing and recruitment
Note19 Jan 2023
Systems and processes to safeguard people from the risk of abuse
Note19 Jan 2023
Assessing risk, safety monitoring and management; Preventing and controlling infection

Note19 Jan 2023
Working in partnership with others
Note19 Jan 2023
Engaging and involving people using the service, the public and staff
Note19 Jan 2023
How the provider understands and acts on the duty of candour
Note19 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note19 Jan 2023
Managers and staff being clear about their roles, quality performance, risks and regulatory requirements; Continuous learning