Operated by Q Care Assist Ltd

Q Care Assist

Requires improvementRated 21/04/2023Home care · Nottingham

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note21 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note21 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note21 Apr 2023
Respecting and promoting people's privacy, dignity and independence

Note21 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note21 Apr 2023
Supporting people to live healthier lives and staff working with other agencies
Note21 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note21 Apr 2023
Staff support, training, skills and experience
Note21 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note21 Apr 2023
The provider used research and partnership working to inform and improve service delivery.
Note21 Apr 2023
Management team were approachable and well known to people, relatives and staff, who all felt supported.
Note21 Apr 2023
The provider looked to learn lessons when things went wrong and implemented improvements, including retraining staff.
Note21 Apr 2023
People's dignity, privacy and independence were promoted, with care staff described as kind and patient.
Note21 Apr 2023
Care was culturally relevant and personalised, with staff matching language skills and respecting individual preferences.
Note

Note21 Apr 2023
End of life care and support
Note21 Apr 2023
Meeting people's communication needs
Note21 Apr 2023
Planning personalised care; supporting relationships and avoiding social isolation
Note21 Apr 2023
Improving care quality in response to complaints or concerns

Note21 Apr 2023
Learning lessons when things go wrong
Note21 Apr 2023
Preventing and controlling infection
Note21 Apr 2023
Using medicines safely
Note21 Apr 2023
Staffing and recruitment
Note21 Apr 2023
Assessing risk, safety monitoring and management
Note21 Apr 2023
Systems and processes to safeguard people from the risk of abuse

Note21 Apr 2023
Continuous learning and improving care
Note21 Apr 2023
How the provider understands and acts on the duty of candour
Note21 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note21 Apr 2023
Engaging and involving people using the service, the public and staff
Note21 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements