Operated by Annicare North LTD

Annicare North

GoodRated 15/07/2025Home care · Lincoln

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Sept 2023
Ensuring people are well treated and supported; respecting equality and diversity
Note26 Sept 2023
Supporting people to express their views and be involved in making decisions about their care; Respecting and promoting people's privacy, dignity and independence

Note26 Sept 2023
Ensuring consent to care and treatment in line with law and guidance
Note26 Sept 2023
Staff working with other agencies to provide consistent, effective, timely care
Note26 Sept 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Sept 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Sept 2023
Staff support: induction, training, skills and experience

Note26 Sept 2023
The provider worked closely with other healthcare organisations for complex care packages.
Note26 Sept 2023
The registered manager was candid and responsive throughout the inspection and accepted improvements needed to be made.
Note26 Sept 2023
The provider worked within the principles of the Mental Capacity Act 2005.
Note26 Sept 2023
People's communication needs were met, including those with complex communication requirements.
Note26 Sept 2023
The provider delivered a high proportion of end-of-life care packages, working closely with healthcare agencies and charities to support dignified deaths at home.
Note

Note26 Sept 2023
Meeting people's communication needs
Note26 Sept 2023
End of life care and support
Note26 Sept 2023
Improving care quality in response to complaints or concerns
Note26 Sept 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Sept 2023
Preventing and controlling infection
Note26 Sept 2023
Staffing and recruitment
Note26 Sept 2023
Systems and processes to safeguard people from the risk of abuse
Note26 Sept 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note26 Sept 2023
Using medicines safely

Note26 Sept 2023
Working in partnership with others
Note26 Sept 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note26 Sept 2023
How the provider understands and acts on the duty of candour
Note26 Sept 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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