Operated by Cera Homecare Limited

Cera South Tyneside

GoodRated 26/04/2022Home care · Jarrow

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Apr 2022
Ensuring people are well-treated and supported; respecting equality and diversity

Note26 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note26 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note26 Apr 2022
Staff support: induction, training, skills and experience

Note26 Apr 2022
Appropriate PPE use and infection control practices
Note26 Apr 2022
Quality assurance system with regular audits and spot checks in place
Note26 Apr 2022
Complaints were managed effectively to people's satisfaction
Note26 Apr 2022
Staff were kind, caring and compassionate; people treated with dignity and respect
Note26 Apr 2022
Staff worked closely with other agencies including GPs to provide co-ordinated care
Note26 Apr 2022
Comprehensive induction including the Care Certificate and ongoing supervision

Note26 Apr 2022
Improving care quality in response to complaints or concerns
Note26 Apr 2022
Meeting people's communication needs
Note26 Apr 2022
End-of-life care and support
Note26 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note26 Apr 2022
Learning lessons when things go wrong
Note26 Apr 2022
Preventing and controlling infection
Note26 Apr 2022
Using medicines safely
Note26 Apr 2022
Staffing and recruitment
Note26 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Apr 2022
Assessing risk, safety monitoring and management

Note26 Apr 2022
Continuous learning and improving care; Working in partnership with others
Note26 Apr 2022
Engaging and involving people using the service, the public and staff
Note26 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; duty of candour
Note26 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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