Operated by Anson Care Services Limited

Harbour Home Care

Requires improvementRated 11 Sept 2022Home care · Redruth

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note1 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note1 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note1 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Dec 2022
Staff support: induction, training, skills and experience
Note1 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note1 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Dec 2022
Recruitment practices thorough including DBS checks and recorded induction
Note1 Dec 2022
End of life care provided with GP involvement for pain relief support
Note1 Dec 2022
Strong working relationships with health and social care professionals and commissioners
Note1 Dec 2022
Good infection control practices with sufficient PPE stocks
Note1 Dec 2022
Effective safeguarding systems in place; registered manager understood reporting responsibilities
Note1 Dec 2022
Staff went above and beyond, e.g. arranging Fire Service vibrating smoke alarm device and helping find a new hairdresser

Note1 Dec 2022
End of life care and support
Note1 Dec 2022
Meeting people's communication needs
Note1 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note1 Dec 2022
Improving care quality in response to complaints or concerns
Note1 Dec 2022
Planning personalised care

Note1 Dec 2022
Working in partnership with others
Note1 Dec 2022
Engaging and involving people using the service, the public and staff
Note1 Dec 2022
How the provider understands and acts on the duty of candour
Note1 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note1 Dec 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements