Operated by Tuckam Care Ltd

Tuckam Care

GoodRated 11 Nov 2022Home care · Broadstone

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note8 Apr 2025
Respecting and promoting people's privacy, dignity and independence
Note8 Apr 2025
Ensuring people are well treated and supported; respecting equality and diversity; Supporting people to express their views

Note8 Apr 2025
Ensuring consent to care and treatment in line with law and guidance
Note8 Apr 2025
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note8 Apr 2025
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Apr 2025
Staff support: induction, training, skills and experience
Note8 Apr 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note8 Apr 2025
No complaints received; people and relatives felt confident raising concerns if needed.
Note8 Apr 2025
Communication needs were assessed, recorded in care plans and shared with external professionals.
Note8 Apr 2025
Staff received ongoing training, supervision, spot checks and competency assessments.
Note8 Apr 2025
Accidents and incidents were recorded, analysed and lessons shared via encrypted handsets and supervisions.
Note8 Apr 2025
Effective partnership working with community hospital and other health and social care professionals.
Note8 Apr 2025

Note8 Apr 2025
End of life care and support
Note8 Apr 2025
Improving care quality in response to complaints or concerns
Note8 Apr 2025
Meeting people's communication needs
Note8 Apr 2025
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Apr 2025
Learning lessons when things go wrong
Note8 Apr 2025
Preventing and controlling infection
Note8 Apr 2025
Using medicines safely
Note8 Apr 2025
Staffing and recruitment
Note8 Apr 2025
Systems and processes to safeguard people from the risk of abuse; Assessing risk, safety monitoring and management

Note8 Apr 2025
Engaging and involving people using the service, the public and staff; Continuous learning and improving care; Working in partnership
Note8 Apr 2025
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note8 Apr 2025
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info