Operated by Mr & Mrs Ryan Godwin

Lifestyle by Homecare Services (Trafford)

GoodRated 18/03/2023Home care · Altrincham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note18 Mar 2023
Lessons learned from incidents at other branches were used to improve induction and initial assessment documentation.
Note18 Mar 2023
Strong staff morale supported by Employee of the Month, duvet days, mileage payments and long-service holiday benefits.
Note18 Mar 2023
Proactive partnership working with external agencies including occupational therapists, SaLT, community nurses and local charities.
Note18 Mar 2023
Robust governance framework with audits covering medicines, care plans, risk assessments and spot checks on care delivery.
Note18 Mar 2023
Person-centred care plans including 'All About Me' profiles captured individual preferences, cultural needs and communication requirements.
Note18 Mar 2023
Staff received a thorough 3-day face-to-face induction followed by shadow shifts, ongoing supervision and observations.
Note18 Mar 2023
Safe recruitment processes including DBS checks and Portable Live Update service membership were in place.
Note18 Mar 2023
Medicines were managed safely with clear communication of allergies and responsibilities recorded in care plans and electronic app.
Note18 Mar 2023
People and relatives consistently reported feeling safe and well-supported, with positive feedback about staff attitude and competence.