Note2 Feb 2024
Provider working in line with the Mental Capacity Act with good evidence of consent and best interests decisions.
Note2 Feb 2024
Effective partnership working with other professionals to achieve good outcomes for people.
Note2 Feb 2024
Open and transparent leadership; registered manager was visible, knowledgeable and directly provided care.
Note2 Feb 2024
Strong person-centred culture with 72% of survey respondents rating the service as 'excellent'.
Note2 Feb 2024
Effective infection prevention and control practices; staff consistently used PPE appropriately.
Note2 Feb 2024
Safe recruitment processes with robust pre-employment checks and values-based interviewing.
Note2 Feb 2024
Staff were reliable, arrived on time and stayed the agreed period; feedback about care workers was consistently positive.
Note2 Feb 2024
People felt safe and staff received safeguarding training; management visited regularly to check on people's wellbeing.
minorrecord_keeping2 Feb 2024
We saw 2 examples where information required amending. The registered manager addressed this immediately.
minorsupervision_appraisal2 Feb 2024
We identified some areas of improvement which included the oversight of one person's care package and formalising staff supervision.
moderatemedication_management2 Feb 2024
Although medicines were generally well managed, we saw examples where additional information was required to meet a safe standard.
Note24 Jan 2021
Proactive quality assurance system including spot checks, competency assessments, satisfaction surveys, and regular care plan reviews.
Note24 Jan 2021
Personalised, person-centred care plans developed in close consultation with people, promoting independence and recording individual preferences.
Note24 Jan 2021
Robust medication management including detailed MAR charts, competency assessments, and regular audits by management.
Note24 Jan 2021
Three-tiered supervision model encompassing office-based, bespoke training, and practice-based supervision supporting staff development.
Note24 Jan 2021
Strong links with external health professionals, with one stating 'They are one of the better agencies, one I would recommend.'
Note24 Jan 2021
No missed or late calls reported by people using the service, with rotas described as realistic and appropriately planned.
Note24 Jan 2021
Highly interactive and tailored training programme developed in-house by a degree-qualified trainer, praised by staff for its engaging and practical content.
Note24 Jan 2021
Low staff turnover with 16 out of 22 staff having worked at the provider for over 7 years, enabling strong relationships and in-depth knowledge of individual needs.
minorcare_planning24 Jan 2021
We did find some risk assessments were originally written in 2011, and could do with rewriting due to the time elapsed since the initial assessment period.
minorrecord_keeping24 Jan 2021
in some cases, we found the number of tablets administered was not always recorded on the MAR. This was an occasional recording error and did not place people at risk.
Note29 Jan 2020
Staff training delivered interactively by a qualified in-house trainer and personalised to real care scenarios.
Note29 Jan 2020
Nutritional needs well managed with close liaison with health professionals and well-completed monitoring records.
Note29 Jan 2020
Effective governance including monthly MAR checks, quarterly spot checks, monthly incident audits and annual surveys.
Note29 Jan 2020
Responsive approach to staffing levels, maintaining a waiting list rather than compromising care quality for existing clients.
Note29 Jan 2020
Robust, safe recruitment procedures including competency-based interviews with input from people using the service.
Note29 Jan 2020
Strong relationships with external health professionals who spoke positively about the service.
Note29 Jan 2020
Safe medicines management with trained staff, regular competency assessments and clear MAR records.
Note29 Jan 2020
Highly personalised, person-centred care with detailed knowledge of people's lives, preferences and needs.
Note29 Jan 2020
Very low staff turnover, with 16 of 26 staff having worked at the company for over 7 years, fostering strong relationships with people.