Operated by Tru-care Limited

Tru Care Limited

GoodRated 25/11/2022Home care · Saxmundham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Dec 2021
Respecting and promoting people's privacy, dignity and independence
Note16 Dec 2021
Supporting people to express their views and be involved in making decisions about their care
Note16 Dec 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Dec 2021
Ensuring consent to care and treatment in line with law and guidance
Note16 Dec 2021
Staff working with other agencies to provide consistent, effective, timely care
Note16 Dec 2021
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Dec 2021
Staff support: induction, training, skills and experience
Note16 Dec 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Nov 2022
Person-centred care plans personalised to individual preferences, hobbies and healthcare needs.
Note25 Nov 2022
Staff felt valued and supported, with career development and qualification pathways.
Note25 Nov 2022
Strong communication with families and regular meetings for people using the service.
Note25 Nov 2022
Open, inclusive culture with strong equality, diversity and inclusion commitment.
Note25 Nov 2022
Safeguarding systems and staff understanding of abuse were robust, with regular training.
Note25 Nov 2022

Note16 Dec 2021
Improving care quality in response to complaints or concerns
Note16 Dec 2021
Supporting people to develop and maintain relationships to avoid social isolation
Note16 Dec 2021
Meeting people's communication needs
Note16 Dec 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Dec 2021
Working in partnership with others
Note16 Dec 2021
Engaging and involving people using the service, the public and staff
Note16 Dec 2021
Duty of candour, continuous learning and improving care
Note16 Dec 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info