Operated by Community Care Experts Ltd

Community Care Experts Home Care Service

GoodRated 20/12/2022Home care · Surbiton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note20 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note20 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note20 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note20 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note20 Dec 2022
Staff support: induction, training, skills and experience

Note20 Dec 2022
Staff demonstrated clear understanding of the Mental Capacity Act and its application to their roles.
Note20 Dec 2022
The service worked in partnership with external professionals, including the falls management team.
Note20 Dec 2022
Relatives and staff were very positive about the registered manager and the service provided.
Note20 Dec 2022
Regular spot checks on staff were carried out covering conduct, PPE, MAR and time keeping.
Note20 Dec 2022
The registered manager undertook frequent audits covering accidents, incidents, care plans, equipment, medicines and safeguarding.
Note

Note20 Dec 2022
Improving care quality in response to complaints or concerns
Note20 Dec 2022
Meeting people's communication needs
Note20 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Dec 2022
Learning lessons when things go wrong
Note20 Dec 2022
Preventing and controlling infection
Note20 Dec 2022
Staffing and recruitment
Note20 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note20 Dec 2022
Assessing risk, safety monitoring and management
Note20 Dec 2022
Using medicines safely

Note20 Dec 2022
Working in partnership with others; Continuous learning and improving care
Note20 Dec 2022
How the provider understands and acts on the duty of candour
Note20 Dec 2022
Engaging and involving people using the service, the public and staff
Note20 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note20 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements