Bespoke Care Services East Dorset Ltd

GoodRated 7 Oct 2024Home care · Bournemouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 May 2024
Respecting and promoting people's privacy, dignity and independence
Note31 May 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note31 May 2024
Ensuring consent to care and treatment in line with law and guidance
Note31 May 2024
Staff working with other agencies to provide consistent, effective, timely care
Note31 May 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note31 May 2024
Staff support: induction, training, skills and experience
Note31 May 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 May 2024
Infection control was well managed, with staff trained and spot-checked on PPE use.
Note31 May 2024
Risk assessments were thorough and personalised, covering home environment hazards and specialist equipment use.
Note31 May 2024
The service worked collaboratively with GPs, occupational therapists and district nurses to support people's health outcomes.
Note31 May 2024
Consistent small teams of staff provided care, with people knowing who was coming and rarely experiencing missed visits.
Note31 May 2024
Staff received appropriate induction, regular supervision, appraisals and a wide programme of training including the Care Certificate.
Note

Note31 May 2024
End of life care and support
Note31 May 2024
Improving care quality in response to complaints or concerns
Note31 May 2024
Meeting people's communication needs
Note31 May 2024
Planning personalised care to ensure people have choice and control

Note31 May 2024
Preventing and controlling infection
Note31 May 2024
Using medicines safely
Note31 May 2024
Assessing risk, safety monitoring and management; learning lessons when things go wrong
Note31 May 2024
Staffing and recruitment
Note31 May 2024
Systems and processes to safeguard people from the risk of abuse

Note31 May 2024
Engaging and involving people using the service, the public and staff
Note31 May 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note31 May 2024
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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