Operated by Platinum Care 4U Ltd

Platinum Care 4U

GoodRated 14/05/2022Home care · Nelson

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note14 May 2022
Respecting and promoting people's privacy, dignity and independence
Note14 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note14 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note14 May 2022
Staff support: induction, training, skills and experience
Note14 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note14 May 2022
Supporting people to live healthier lives, access healthcare services and support
Note14 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note14 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note14 May 2022
Positive feedback from people and relatives about kindness, dignity and respect from staff.
Note14 May 2022
Registered manager carried out audits and spot checks to monitor quality and staff performance.
Note14 May 2022
Person-centred care plans detailed people's cultural needs and were reviewed regularly.
Note14 May 2022
Staff applied the principles of the Mental Capacity Act and obtained consent.
Note14 May 2022
Risks to personal safety were assessed, monitored and managed effectively.
Note14 May 2022
Sufficient staff deployed with consistency; people received care from the same team.

Note14 May 2022
End of life care and support
Note14 May 2022
Improving care quality in response to complaints or concerns
Note14 May 2022
Meeting people's communication needs
Note14 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note14 May 2022
Using medicines safely
Note14 May 2022
Preventing and controlling infection
Note14 May 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note14 May 2022
Staffing and recruitment
Note14 May 2022
Systems and processes to safeguard people from the risk of abuse

Note14 May 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note14 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note14 May 2022
How the provider understands and acts on the duty of candour
Note14 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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