Operated by Town and Country Care Services Ltd

Town and Country Care Services Limited

Requires improvementRated 4 Dec 2023Home care · Bude

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note12 Apr 2023
Staff support: induction, training, skills and experience

Note12 Apr 2023
Sufficient staffing levels with travel time built into rotas.
Note12 Apr 2023
People felt safe and were highly complimentary of managers and the wider staff team.
Note12 Apr 2023
Service worked effectively with external healthcare professionals and other agencies.
Note12 Apr 2023
Positive person-centred culture with managers described as open, available and respectful.
Note12 Apr 2023
Staff received regular supervisions mixing face-to-face meetings and observations of practice.
Note12 Apr 2023
Staff training improved, including specialist training such as catheter care, with protected time provided.

Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Assessing risk, safety monitoring and management
Note12 Apr 2023
Using medicines safely

Note12 Apr 2023
Working in partnership with others
Note12 Apr 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note12 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2023
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note3 Nov 2022
Working in partnership with others
Note3 Nov 2022
Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

Want a quote from Town and Country Care Services Limited?

Tell us what care you need. We’ll contact the agency, chase the response, and come back to you with a clear, comparable quote.