Town and Country Care Services Limited

Bude, EX23 · Established 20/0 · Operated by Town and Country Care Services Ltd

A CQC-regulated home-care provider serving Bude, registered since 20/0. Rated Requires improvement at its most recent CQC inspection (Dec 2023).

What the CQC found

The five questions inspectors ask, and how Town scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

“Sufficient staffing levels with travel time built into rotas.”
CQC inspection report, Apr 2023

“People felt safe and were highly complimentary of managers and the wider staff team.”
CQC inspection report, Apr 2023

“Service worked effectively with external healthcare professionals and other agencies.”
CQC inspection report, Apr 2023

Inspection history

Apr 2023
Requires improvement
Town and Country Care Services Limited remained in breach of Regulation 17 due to persistent failures in medicines administration recording, with three overlapping systems creating confusion and gaps in records despite prior recommendations. Significant improv…
Nov 2022
Requires improvement
First inspection of this domiciliary care service identified breaches of regulations 17, 18 and 19 relating to governance, staff training and recruitment, with care plans/risk assessments missing for some health conditions and significant gaps in mandatory tra…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Registered at EX23 8QN in Bude. Service area not formally published; we recommend asking the agency directly when requesting a quote.

EX23

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