Operated by Your Quality Care Services Limited

Your Quality Care Services Ltd (Debden)

GoodRated 15/11/2022Home care · Saffron Walden

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note10 Feb 2023
Staff felt supported, involved and able to raise concerns with management
Note10 Feb 2023
Provider worked in partnership with healthcare professionals to meet people's needs
Note10 Feb 2023
Effective governance systems including regular audits across care planning, medicines, call monitoring and training
Note10 Feb 2023
People and relatives spoke highly of staff kindness and management approachability
Note10 Feb 2023
Personalised, person-centred care with flexible approach to meet individual preferences
Note10 Feb 2023
No missed care visits; staff arrived at agreed times monitored via electronic call monitoring system
Note10 Feb 2023
Small and consistent staff team who knew people well and understood their preferences
minorconsent_capacity10 Feb 2023
People had not always signed their care plans to document their involvement and consent.
moderatemedication_management10 Feb 2023
we identified two occasions where there was a delay between errors taking place and them being identified
minorrecord_keeping10 Feb 2023
not all applicants had a full employment history documented in line with guidance for the safe recruitment of staff