Southernwood House

Spalding, PE11 · Established 28/0 · Operated by Wellbeing Residential Ltd

A CQC-regulated home-care provider serving Spalding, registered since 28/0. Rated Requires improvement at its most recent CQC inspection (31/12/2019).

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What the CQC found

The five questions inspectors ask, and how Southernwood scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Recruitment processes were robust with DBS checks and references completed before employment.”
CQC inspection report, Jul 2023

“Service was working within the principles of the Mental Capacity Act with appropriate DoLS authorisations in place.”
CQC inspection report, Jul 2023

“Staff supervision frequency was increased following staff survey feedback.”
CQC inspection report, Jul 2023

Inspection history

The trajectory matters as much as the latest rating.

Jul 2023
Requires improvement
Southernwood House received a third consecutive 'Requires Improvement' rating, with breaches of Regulations 12 and 17 persisting due to unsafe medicines management and ineffective medicines audits. Despite these ongoing failings, staffing, safeguarding, infect…
Aug 2022
Requires improvement
Southernwood House remained rated Requires Improvement following a focused inspection of Safe and Well-led, with a continued breach of Regulation 12 due to unsafe medicines recording, infection control lapses and incomplete risk planning for domiciliary care u…
Oct 2021
Not rated
Oct 2021
Not rated
Jan 2021
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Southernwood does

✓Residential homes
✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at PE11 2PN in Spalding. Service area not formally published; we recommend asking the agency directly when requesting a quote.

PE11

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