Ultimate Care Agency Limited

GoodRated 6 Sept 2023Home care · Portsmouth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

9 findings

Note9 Jun 2023
Effective governance including audits, quality monitoring, complaints policy and duty of candour awareness
Note9 Jun 2023
Registered manager demonstrated good oversight, proactive partnership working and clear vision for person-centred care
Note9 Jun 2023
Positive feedback from family members and external health and social care professionals about staff competency and compassion
Note9 Jun 2023
Staff received regular one-to-one supervision, induction meeting Care Certificate standards and ongoing training
Note9 Jun 2023
Medicines managed safely with up-to-date records, staff training and regular competency assessments
Note9 Jun 2023
Safe recruitment practices including DBS checks, right to work verification and full employment history checks
Note9 Jun 2023
Comprehensive, individualised care planning reflecting person's needs, choices and protected characteristics
Note9 Jun 2023
Staff had received safeguarding training and understood responsibilities for identifying and reporting abuse
minorgovernance9 Jun 2023
The provider had been unaware of this however, during the inspection they registered for the capacity tracker and confirmed they will now be completing this as required.