Operated by Unique Quality Care Ltd

Unique Quality Care Ltd Office

GoodRated 15/02/2023Home care · Potters Bar

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note15 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note15 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note15 Feb 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note15 Feb 2023
Staff support: induction, training, skills and experience
Note15 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Feb 2023
Skills and personalities of care workers were matched to people to build good working relationships.
Note15 Feb 2023
Registered manager was a member of a local care provider's association and kept up to date with sector changes.
Note15 Feb 2023
External professionals gave positive feedback about the service's person-centred, outcome-focused approach.
Note15 Feb 2023
Incidents and accidents were documented and learning was shared with care workers during team meetings.
Note15 Feb 2023
People and relatives had access to real-time electronic care records via an online platform.
Note

Note15 Feb 2023
End of life care and support
Note15 Feb 2023
Improving care quality in response to complaints or concerns
Note15 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Feb 2023
Meeting people's communication needs
Note15 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Feb 2023
Preventing and controlling infection
Note15 Feb 2023
Using medicines safely
Note15 Feb 2023
Staffing and recruitment
Note15 Feb 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note15 Feb 2023
Systems and processes to safeguard people from the risk of abuse

Note15 Feb 2023
Continuous learning and improving care; Working in partnership with others
Note15 Feb 2023
Engaging and involving people using the service, the public and staff
Note15 Feb 2023
How the provider understands and acts on the duty of candour; Managers and staff being clear about their roles
Note15 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info