Operated by J&K Health Limited

Radfield Home Care Chester & Ellesmere Port

OutstandingRated 13/05/2023Home care · Chester

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Outstanding

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 May 2023
Respecting and promoting people's privacy, dignity and independence
Note13 May 2023
Supporting people to express their views and be involved in making decisions about their care
Note13 May 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note13 May 2023
Ensuring consent to care and treatment in line with law and guidance
Note13 May 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note13 May 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note13 May 2023
Staff support: induction, training, skills and experience
Note13 May 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note13 May 2023
Continuous quality assurance through audits, spot checks, surveys and staff meetings promoting learning and improvement.
Note13 May 2023
Excellent communication support including accessible formats, large print, spoken word, different languages and Welsh-speaking staff.
Note13 May 2023
Person-centred care planning with regular reviews fully involving people and relatives, promptly updated when needs changed.
Note13 May 2023
Effective electronic monitoring system ensuring timely alerts when staff were delayed, with office staff fully trained to cover emergencies.
Note13 May 2023
Strong staff culture with staff feeling exceptionally valued; provider supplied seasonal gifts, fleece jackets, ice scrapers and cold drinks.

Note13 May 2023
End of life care and support
Note13 May 2023
Improving care quality in response to complaints or concerns
Note13 May 2023
Meeting people's communication needs
Note13 May 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note13 May 2023
Learning lessons when things go wrong
Note13 May 2023
Preventing and controlling infection
Note13 May 2023
Using medicines safely
Note13 May 2023
Staffing and recruitment
Note13 May 2023
Assessing risk, safety monitoring and management
Note13 May 2023
Systems and processes to safeguard people from the risk of abuse

Note13 May 2023
Working in partnership with others
Note13 May 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note13 May 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note13 May 2023
How the provider understands and acts on the duty of candour
Note13 May 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering; Continuous learning and improving care