Operated by Field Lane Foundation(The)

The Field Lane Domiciliary Agency - Southend-on-Sea

GoodRated 31/12/2022Home care · Southend On Sea

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note31 Dec 2022
Incidents fully investigated with learning shared at staff meetings and handovers
Note31 Dec 2022
Positive staff culture with staff feeling supported and listened to
Note31 Dec 2022
People actively involved in monthly meetings to discuss running of the service
Note31 Dec 2022
Regular audits, spot checks and quality assurance processes providing good oversight
Note31 Dec 2022
Robust communication support including Makaton, pictures, objects and SALT recommendations embedded in care plans
Note31 Dec 2022
Strong safeguarding culture with staff trained to identify and report concerns to external authorities
Note31 Dec 2022
Medicines received, stored, administered and disposed of safely with accurate medication charts
Note31 Dec 2022
Consistent staff team providing high-quality, person-centred care promoting independence and choice for people with learning disabilities
minorend_of_life_care31 Dec 2022
care plans did not contain detailed information about end of life wishes for people
minorrecord_keeping31 Dec 2022
not all applicants had full documentation in their personnel files in line with guidance for the safe recruitment of staff