Operated by Priory Care Services Ltd

Priory Care Services, Kingston

GoodRated 25/01/2023Home care · Kingston Upon Thames

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

28 findings

Note25 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note25 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note25 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Jan 2023
Staff support: induction, training, skills and experience
Note25 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Jan 2023
Innovative voluntary staff scheme providing social activities for people using the service
Note25 Jan 2023
Strong working partnerships with external health and social care professionals
Note25 Jan 2023
Proactive registered manager who communicates promptly with commissioners and professionals and takes timely action on incidents
Note25 Jan 2023
Positive and supportive workplace culture with staff feeling valued and well-supported by the registered manager
Note25 Jan 2023
Person-centred care tailored to individual needs, routines, and cultural backgrounds with equality and diversity embedded
Note

Note25 Jan 2023
Meeting people's communication needs
Note25 Jan 2023
Improving care quality in response to complaints or concerns
Note25 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Jan 2023
Preventing and controlling infection
Note25 Jan 2023
Using medicines safely
Note25 Jan 2023
Staffing and recruitment
Note25 Jan 2023
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note25 Jan 2023
Systems and processes to safeguard people from the risk of abuse

Note25 Jan 2023
Working in partnership with others
Note25 Jan 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note25 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info