Scarborough and District Mencap

Requires improvementRated 28/01/2023Home care · Scarborough

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Feb 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Feb 2023
Supporting people to live healthier lives, access healthcare services and support
Note3 Feb 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Feb 2023
Staff support: induction, training, skills and experience
Note3 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note3 Feb 2023
Ensuring consent to care and treatment in line with law and guidance

Note3 Feb 2023
Staffing levels were sufficient, including one-to-one support for activities.
Note3 Feb 2023
Effective infection prevention and control measures were in place.
Note3 Feb 2023
The service worked well in partnership with other health and social care organisations.
Note3 Feb 2023
The registered manager promoted a positive, open and person-centred culture and was responsive to inspection feedback.
Note3 Feb 2023
Staff had good awareness and understanding of individual communication needs.
Note3 Feb 2023
People received kind and compassionate care; staff protected and respected people's privacy and dignity.

Note3 Feb 2023
Improving care quality in response to complaints or concerns
Note3 Feb 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note3 Feb 2023
Meeting people's communication needs
Note3 Feb 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Feb 2023
Working in partnership with others
Note3 Feb 2023
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note3 Feb 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note3 Feb 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info