Operated by Independent Living Caring For You At Home Ltd

Independent Living Caring For You At Home

GoodRated 2 Mar 2023Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note3 Feb 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Feb 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Feb 2023
Ensuring consent to care and treatment in line with law and guidance
Note3 Feb 2023
Staff working with other agencies; supporting people to access healthcare services
Note3 Feb 2023
Staff support: induction, training, skills and experience
Note3 Feb 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note3 Feb 2023
Monthly audits of care records and quality assurance checks maintained by registered manager
Note3 Feb 2023
Strong rapport built between staff and people, with people describing staff as friends
Note3 Feb 2023
Provider sought regular feedback from people and relatives to drive improvements
Note3 Feb 2023
Regular medication audits with effective follow-up action when concerns were identified
Note3 Feb 2023
Staff received regular training, supervision, and competency checks including medicines administration
Note3 Feb 2023

Note3 Feb 2023
End of life care and support
Note3 Feb 2023
Improving care quality in response to complaints or concerns
Note3 Feb 2023
Supporting people to maintain relationships and avoid social isolation
Note3 Feb 2023
Meeting people's communication needs
Note3 Feb 2023
Planning personalised care to ensure people have choice and control

Note3 Feb 2023
Working in partnership with others
Note3 Feb 2023
Engaging and involving people using the service; continuous learning and improving care
Note3 Feb 2023
Managers and staff being clear about their roles and understanding quality performance
Note3 Feb 2023
Promoting a positive, person-centred, open and inclusive culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info