Operated by Midshires Care Limited

Helping Hands Swadlincote

GoodRated 6 Jun 2023Home care · Burton-on-trent

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

10 findings

Note6 Jun 2023
Good working relationships with local health and care providers to support people's health outcomes.
Note6 Jun 2023
Positive workplace culture with staff feeling well supported by the management team.
Note6 Jun 2023
Strong community engagement offering social activities including coffee mornings, choir club and garden fetes.
Note6 Jun 2023
People were involved in planning and reviewing their care and given choice and control.
Note6 Jun 2023
Medicines management was well organised with electronic recording and staff competency checks.
Note6 Jun 2023
Electronic care record system enabled prompt identification and response to changes in people's needs.
Note6 Jun 2023
Staff were safely recruited with DBS checks and completed thorough induction including shadowing and competency assessments.
Note6 Jun 2023
People consistently felt safe with carers and praised staff as kind, caring and reliable.
minorrecord_keeping6 Jun 2023
People had access to their care records via an application. Not everyone we spoke with understood they could do this.
minorgovernance6 Jun 2023
It was identified during the inspection a recent event had not been notified to CQC. The provider acted immediately in response to this and took action to adapt the procedure.