Operated by Alpha Health & Social Care Services Ltd

Alpha Health & Social Care Services Cambridgeshire

GoodRated 21/01/2023Home care · Huntingdon

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note21 Jan 2023
People and relatives highly positive about care quality and would recommend the service to others
Note21 Jan 2023
Staff received relevant training including MCA, Care Certificate induction, moving and handling, and condition-specific training
Note21 Jan 2023
Registered manager led by example, fostering an open, honest and inclusive staff culture with regular unannounced spot checks
Note21 Jan 2023
Strong incident management culture with lessons learned shared promptly and apologies offered when things went wrong
Note21 Jan 2023
Effective infection prevention and control measures with up-to-date policies and appropriate PPE use
Note21 Jan 2023
Person-centred care promoting independence, dignity and choice including for people with learning disabilities and autistic people
Note21 Jan 2023
Robust safeguarding training and effective multi-agency working with community nurses, SALTs, social workers and safeguarding teams
Note21 Jan 2023
Consistent staffing team with strong knowledge of individual people's needs, communication styles and preferences
minorgovernance21 Jan 2023
staff not always recording they had administered medicines or recorded people's skin condition or not always communicating well with people during a care call visit.
moderatesafeguarding21 Jan 2023
we found one safeguarding incident which had not been reported. The registered manager told us that all relevant authorities were involved.
minorrecord_keeping21 Jan 2023
some people's MAR charts lacked detail. Audits included this subject but had not identified this omission.
minormedication_management21 Jan 2023
where people needed medicines administered in a specific way and time, there was no guidance on the medicines administration records (MAR).