Elite Home Care Service Limited

GoodRated 23/09/2022Home care · Peterlee

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

24 findings

Note23 Sept 2022
Supporting people to express views and be involved in decisions about their care
Note23 Sept 2022
Ensuring people are well treated and supported; equality, diversity, privacy, dignity and independence

Note23 Sept 2022
Staff support: induction, training, skills and experience
Note23 Sept 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note23 Sept 2022
Assessing needs; delivering care in line with standards; working with other agencies; healthier lives; eating and drinking

Note23 Sept 2022
Open, approachable leadership working in partnership with other agencies
Note23 Sept 2022
Effective safeguarding systems and staff understanding of how to protect people
Note23 Sept 2022
Person-centred, compassionate culture with staff empowered by the registered manager
Note23 Sept 2022
Mandatory and condition-specific staff training, regular supervisions and competency assessments
Note23 Sept 2022
Comprehensive assessments and detailed care plans capturing people's needs
Note23 Sept 2022
Strong adherence to COVID/infection control with ample PPE and regular spot checks

Note23 Sept 2022
End of life care and support
Note23 Sept 2022
Improving care quality in response to complaints or concerns
Note23 Sept 2022
Meeting people's communication needs (AIS)
Note23 Sept 2022
Planning personalised care; relationships; interests and activities

Note23 Sept 2022
Preventing and controlling infection
Note23 Sept 2022
Using medicines safely
Note23 Sept 2022
Staffing and recruitment
Note23 Sept 2022
Assessing risk, safety monitoring and management; safeguarding; learning lessons

Note23 Sept 2022
Roles, quality performance, risks, regulatory requirements, duty of candour and partnership working
Note23 Sept 2022
Promoting a positive, person-centred culture; engaging people and staff; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

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