Operated by Faith Hope Love Care Limited

FHL Care

GoodRated 10 Aug 2022Home care · Romford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Oct 2022
Respecting and promoting people's privacy, dignity and independence
Note8 Oct 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Oct 2022
Ensuring people are well treated and supported; equality and diversity

Note8 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Oct 2022
Supporting people to live healthier lives, access healthcare services and support
Note8 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note8 Oct 2022
Staff support: induction, training, skills and experience

Note8 Oct 2022
Positive feedback from people, relatives and staff about the registered manager
Note8 Oct 2022
Regular supervisions, spot checks and audits across medicines, infection control and dignity
Note8 Oct 2022
Person-centred care plans with 'all about me' sections, signed by people or relatives
Note8 Oct 2022
Staff trained in safeguarding, infection control, MCA, first aid and moving and handling
Note8 Oct 2022
Systems to minimise late or missed calls including transport support and bank cover
Note8 Oct 2022
Robust pre-employment checks including DBS, references and right to work

Note8 Oct 2022
End of Life care and support
Note8 Oct 2022
Improving care quality in response to complaints or concerns
Note8 Oct 2022
Meeting people's communication needs
Note8 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note8 Oct 2022
Working in partnership with others
Note8 Oct 2022
How the provider understands and acts on the duty of candour
Note8 Oct 2022
Engaging and involving people using the service, the public and staff; Continuous learning and improving care
Note8 Oct 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info