Impact Project Solutions Ltd

Requires improvementRated 8 Mar 2023Home care · Bexleyheath

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note3 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note3 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note3 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note3 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note3 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note3 Aug 2023
Staff support: induction, training, skills, and experience
Note3 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance, and the law
Note3 Aug 2023
Ensuring consent to care and treatment in line with law and guidance

Note3 Aug 2023
Good partnership working with commissioners, healthcare professionals, and local authority
Note3 Aug 2023
Staff supported through regular supervision and staff meetings
Note3 Aug 2023
Approachable and supportive registered manager with effective on-call system outside office hours
Note3 Aug 2023
Clear complaints policy and log with timely investigation and resolution of concerns
Note3 Aug 2023
Strong infection control practices with staff consistently using PPE correctly
Note3 Aug 2023
Positive feedback from people and relatives about staff kindness, dignity, respect, and punctuality

Note3 Aug 2023
End of life care and support
Note3 Aug 2023
Improving care quality in response to complaints or concerns
Note3 Aug 2023
Meeting people's communication needs
Note3 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note3 Aug 2023
Working in partnership with others
Note3 Aug 2023
How the provider understands and acts on the duty of candour
Note3 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive, and empowering
Note3 Aug 2023
Engaging and involving people using the service; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info