First Care Healthcare Ltd

GoodRated 25/01/2023Home care · Birmingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

8 findings

Note25 Jan 2023
Positive open culture with staff feeling supported; independent forum score of 9.3/10 based on 7 reviews.
Note25 Jan 2023
Registered manager demonstrated strong oversight through effective audits and a commitment to continuous improvement.
Note25 Jan 2023
Service was flexible and responsive; consistent small staff team built meaningful relationships with people and families.
Note25 Jan 2023
Staff treated people with kindness, dignity and respect; relatives described staff as 'lovely', 'kind' and 'caring'.
Note25 Jan 2023
People and relatives were involved in care planning, with care delivered in line with lifestyle and cultural needs.
Note25 Jan 2023
Staff recruited safely with DBS checks; electronic monitoring confirmed punctual, reliable care calls.
Note25 Jan 2023
Medicines were administered by trained staff with competency regularly checked by the registered manager.
Note25 Jan 2023
Risks were comprehensively assessed and staff demonstrated clear knowledge of risk management strategies in practice.