Operated by Sana Care Services Limited

Sana Care Services

Insufficient evidence to rateRated 12 Feb 2022Home care · Woking

CQC Key Questions

Safe

Insufficient evidence to rate

People are protected from abuse and avoidable harm.

Effective

Insufficient evidence to rate

Care achieves good outcomes and quality of life.

Caring

Insufficient evidence to rate

Staff treat people with compassion, dignity, respect.

Responsive

Insufficient evidence to rate

Services are tailored to people's needs.

Well-led

Insufficient evidence to rate

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note2 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note2 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note2 Dec 2022
Supporting people to live healthier lives, access healthcare services and support
Note2 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Dec 2022
Staff support: induction, training, skills and experience
Note2 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note2 Dec 2022
Contingency planning in place, including access to trained staff via the provider's sister recruitment agency.
Note2 Dec 2022
End of life care praised by relative as kind and compassionate, with wishes documented in care records.
Note2 Dec 2022
Complaints were acted on quickly and lessons were learned, including improved carer-matching at assessment.
Note2 Dec 2022
Registered manager personally involved in care delivery, fostering strong rapport with people and families.
Note2 Dec 2022
Staff had completed safeguarding training and could articulate different abuse types and escalation steps.
Note

Note2 Dec 2022
End of life care and support
Note2 Dec 2022
Improving care quality in response to complaints or concerns
Note2 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note2 Dec 2022
Meeting people's communication needs
Note2 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Dec 2022
Engaging and involving people using the service, the public and staff
Note2 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note2 Dec 2022
How the provider understands and acts on the duty of candour
Note2 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info