Operated by Orwell Housing Association Limited

Orwell Central Supported Living Domiciliary Care Service

GoodRated 31/12/2022Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note31 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note31 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note31 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note31 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note31 Dec 2022
Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
Note31 Dec 2022
Staff support: induction, training, skills and experience
Note31 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note31 Dec 2022
Complaints were handled in a timely manner with lessons learnt documented.
Note31 Dec 2022
Communication passports and accessible information standards were embedded in care plans.
Note31 Dec 2022
Staff received induction, ongoing training, supervision, appraisal and opportunities for further qualifications.
Note31 Dec 2022
Governance frameworks including audits, quality assurance and incident reviews were in place and effective.
Note31 Dec 2022
People were supported to maintain independence, social relationships and community participation.
Note31 Dec 2022

Note31 Dec 2022
Improving care quality in response to complaints or concerns
Note31 Dec 2022
Meeting people's communication needs
Note31 Dec 2022
Planning personalised care; supporting people to maintain relationships and avoid social isolation; activities

Note31 Dec 2022
Preventing and controlling infection
Note31 Dec 2022
Using medicines safely
Note31 Dec 2022
Staffing and recruitment
Note31 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note31 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note31 Dec 2022
Continuous learning and improving care; working in partnership with others
Note31 Dec 2022
Managers and staff clear about roles; understanding quality, performance, risks and duty of candour
Note31 Dec 2022
Promoting a positive culture; engaging and involving people, the public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

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