Operated by COM Safer Care Ltd

Com Safer Care Ltd

Requires improvementRated 15/03/2023Home care · Romford

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note12 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note12 Apr 2023
Ensuring people are well treated and supported; equality and diversity

Note12 Apr 2023
Supporting people to live healthier lives, access healthcare services and support
Note12 Apr 2023
Staff support: induction, training, skills and experience
Note12 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Apr 2023
Pre-employment checks including DBS, references and right-to-work checks were completed for all staff.
Note12 Apr 2023
Incidents were reviewed to learn lessons; safeguarding policies and whistleblowing processes were in place.
Note12 Apr 2023
People were supported to eat a balanced diet with choices reflecting their preferences and beliefs.
Note12 Apr 2023
Systems were in place to reduce infection risk; staff had access to PPE and used it appropriately.
Note12 Apr 2023
People were treated with kindness, respect and dignity; staff promoted privacy and independence.
Note12 Apr 2023

Note12 Apr 2023
End of life care and support
Note12 Apr 2023
Improving care quality in response to complaints or concerns
Note12 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note12 Apr 2023
Preventing and controlling infection
Note12 Apr 2023
Learning lessons when things go wrong
Note12 Apr 2023
Using medicines safely
Note12 Apr 2023
Staffing and recruitment
Note12 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note12 Apr 2023
Assessing risk, safety monitoring and management

Note12 Apr 2023
Working in partnership with others
Note12 Apr 2023
Engaging and involving people using the service, the public and staff; continuous learning and improving care
Note12 Apr 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info